# Chatisto

> AI-powered customer support platform. Build AI agents for email and web, automate responses from your knowledge base, and seamlessly hand off to humans.

## Key Pages

Product, pricing, and positioning

- [Pricing](https://chatisto.com/pricing): Plans: Free, Starter $29/mo, Pro $90/mo — flat pricing, no per-seat fees
- [Features](https://chatisto.com/features): AI agents, unified inbox, human handoff, flows, analytics, and integrations
- [Stop AI Hallucinations](https://chatisto.com/stop-hallucinations): How Chatisto guardrails prevent AI from making things up

## Free Tools

Interactive calculators for support teams

- [Customer Service Metrics Calculator](https://chatisto.com/tools/customer-service-metrics-calculator): Calculate and benchmark FCR, CSAT, first response time, and cost per ticket
- [Chatbot ROI Calculator](https://chatisto.com/tools/chatbot-roi-calculator): Estimate savings from AI support automation with honest assumptions
- [Call Center Staffing Calculator](https://chatisto.com/tools/call-center-staffing-calculator): Work out how many support agents you actually need

## Documentation

Technical documentation and integration guides

- [Getting Started with Chatisto](https://chatisto.com/raw/documentation.md): Set up and start using Chatisto's AI-augmented live chat solution - installation, configuration, and your first integration.
- [Chat Widget Integration Guide](https://chatisto.com/raw/documentation/integration.md): Integrate the Chatisto AI-augmented chat widget into your website - WordPress, custom HTML, and every supported platform.
- [WordPress Live Chat Plugin Setup Guide](https://chatisto.com/raw/documentation/integration/wordpress.md): Install the Chatisto WordPress live chat plugin: download, activate, configure your public key, and verify the widget on your site in under 10 minutes.

## Blog

Articles about AI customer support, chatbots, and automation

- [AI Chatbot Hallucinations: Why They Happen and How to Prevent Them (2026 Guide)](https://chatisto.com/raw/blog/ai-chatbot-hallucinations-complete-guide.md): AI chatbots confidently make things up. Learn why hallucinations happen, real examples of failures, and practical solutions to prevent your chatbot from embarrassing your business.
- [Best AI Chatbots for Small Business in 2026 (Honest Comparison)](https://chatisto.com/raw/blog/best-ai-chatbot-small-business.md): We tested 10 AI chatbots for small business customer support. Here's what actually works, what's overpriced, and what to avoid.
- [We Shipped Widget Customization (Because Generic Chat Bubbles Look Cheap)](https://chatisto.com/raw/blog/chat-widget-customization-brand-identity.md): Your $200/mo website shouldn't have a chat widget that screams "free trial." We built skin customization so your widget actually looks like it belongs.
- [Adding a Chat Widget to Your Website (Without the Mistakes We Made)](https://chatisto.com/raw/blog/chat-widget-for-website.md): How to choose and implement a chat widget that actually helps customers, based on what worked and what backfired for us.
- [Shipping the Chatisto WordPress Plugin](https://chatisto.com/raw/blog/chatisto-wordpress-plugin-launch.md): A straight path to running the Chatisto widget on any WordPress site with one upload and a public key.
- [Customer Satisfaction Measurement: Which Method Actually Works?](https://chatisto.com/raw/blog/customer-satisfaction-measurement-methods.md): CSAT, NPS, CES - what they measure, when to use each, and the common mistakes that make your data useless.
- [Ecommerce Live Chat Software: What Actually Converts (Not Just Responds)](https://chatisto.com/raw/blog/ecommerce-live-chat-software.md): The difference between live chat that closes sales and live chat that just answers questions. A practical guide to choosing ecommerce live chat software that drives revenue.
- [How We Solved AI Hallucinations in Chatbots (The Simple Way)](https://chatisto.com/raw/blog/hallucinations-regex.md): AI chatbots sometimes recommend products that don't exist. Here's how we fixed this problem with a straightforward regex-based solution after fancy approaches didn't work.
- [HubSpot Integration is Here: Seamless Lead Sync for Better Customer Management](https://chatisto.com/raw/blog/hubspot-integration-announcement.md): We're excited to announce our new HubSpot integration! Now you can automatically sync leads from Chatisto to HubSpot for unified customer management.
- [January & February 2025 Updates](https://chatisto.com/raw/blog/january-february-2025-updates.md): A summary of the updates I've made to our platform in January and February 2025, including Email Integration (Invite-Only Beta), AI Chatbot, Google Login, and Billing Management.
- [Key Performance Metrics for Customer Service (And the Ones You Can Ignore)](https://chatisto.com/raw/blog/key-performance-metrics-for-customer-service.md): The 4 customer service metrics that actually drive decisions, plus the vanity metrics wasting your dashboard space. Practical advice from running support at Chatisto.
- [Methods of Customer Satisfaction That Actually Work](https://chatisto.com/raw/blog/methods-of-customer-satisfaction.md): Practical approaches to improving customer satisfaction. No theoretical frameworks - just what works based on real experience.
- [Sales Chatbots: What Works and What Loses Deals](https://chatisto.com/raw/blog/the-sales-leaders-guide-to-chatbot-implementation.md): When sales chatbots help close deals and when they drive prospects away. Practical implementation advice for small teams.

## Features

Platform features and capabilities

- [AI Agents](https://chatisto.com/raw/features/ai-agents.md): Train AI agents on your own content—websites, files, and documents. Get 24/7 support with OpenAI and Claude models that actually understand your business.
- [Analytics](https://chatisto.com/raw/features/analytics.md): Track conversations, measure performance, and make data-driven decisions with Chatisto's simple visual analytics
- [Contact Management](https://chatisto.com/raw/features/contact-management.md): Know your customers with a light CRM built right into chat. No overwhelming features—just what you need.
- [Custom Flows](https://chatisto.com/raw/features/custom-flows.md): Build conversation flows visually with drag-and-drop nodes. Create onboarding sequences, support triage, and lead qualification without writing code.
- [Email Management](https://chatisto.com/raw/features/email-integration.md): Handle email conversations alongside chat in one unified inbox.
- [Human + AI Collaboration](https://chatisto.com/raw/features/human-ai-collaboration.md): Let AI handle routine questions while your team focuses on high-value conversations. Seamless handoffs with full context preserved.
- [Integrations](https://chatisto.com/raw/features/integrations.md): Connect Chatisto to your existing tools. Slack, HubSpot, email, and any website—setup takes minutes, not days.
- [Unified Inbox](https://chatisto.com/raw/features/unified-inbox.md): Manage all customer conversations in one streamlined inbox. Live chat, email, and team collaboration in a single interface.

## Solutions

Industry-specific solutions for SaaS, eCommerce, and B2B

- [B2B Sales](https://chatisto.com/raw/solutions/b2b.md): Convert more leads with intelligent conversations that qualify prospects and accelerate deals.
- [E-commerce](https://chatisto.com/raw/solutions/ecommerce.md): Guide shoppers from browsing to buying with personalized assistance that increases conversions and average order value.
- [SaaS](https://chatisto.com/raw/solutions/saas.md): Help users succeed with your product through guided onboarding, contextual assistance, and proactive support that reduces churn.

## Dictionary

Customer support terminology and definitions

- [AI Agent Assist](https://chatisto.com/raw/dictionary/ai-agent-assist.md): Understanding AI agent assistance technology, its benefits for customer service teams, and implementation strategies.
- [AI Chatbot](https://chatisto.com/raw/dictionary/ai-chatbot.md): Understanding AI chatbots, their capabilities, benefits, and role in modern customer service and business operations.
- [Automate Customer Service](https://chatisto.com/raw/dictionary/automate-customer-service.md): Learn how to automate customer service operations using AI, chatbots, and automated workflows to improve efficiency and customer satisfaction.
- [Automated Ticketing](https://chatisto.com/raw/dictionary/automated-ticketing.md): A comprehensive guide to automated ticketing systems, their benefits, implementation strategies, and impact on customer service efficiency.
- [CSAT vs NPS: What's the Difference and When to Use Each](https://chatisto.com/raw/dictionary/csat-vs-nps.md): CSAT measures satisfaction with one interaction. NPS measures overall loyalty. Here's how they differ, when to use each, and why you often need both.
- [Customer Metrics: Essential KPIs for Measuring Customer Success](https://chatisto.com/raw/dictionary/customer-metrics.md): Learn about key customer metrics that matter - from acquisition cost to lifetime value. Understand which customer KPIs to track and how to use them to grow your business.
- [Customer Satisfaction: Definition, How to Measure It, and Why It Matters](https://chatisto.com/raw/dictionary/customer-satisfaction.md): Customer satisfaction definition: the degree to which a product, service, or experience meets a customer's expectations. Learn how it's measured (CSAT, NPS, CES) and how to improve it.
- [Customer Service Automation](https://chatisto.com/raw/dictionary/customer-service-automation.md): A comprehensive guide to customer service automation, its benefits, implementation strategies, and best practices for modern businesses.
- [Customer Service Metrics: The Complete Guide to Measuring Support Performance](https://chatisto.com/raw/dictionary/customer-service-metrics.md): Learn what customer service metrics are, which KPIs actually matter, and how to measure support performance. Includes examples, benchmarks, and practical implementation tips.
- [FAQ Automation](https://chatisto.com/raw/dictionary/faq-automation.md): Understanding FAQ automation, its implementation, benefits, and impact on customer service efficiency.
- [First Response Time: Definition, Benchmarks, and How to Improve It](https://chatisto.com/raw/dictionary/first-response-time.md): First response time is how long a customer waits before getting any reply. Learn the benchmarks by channel and the fastest ways to bring it down.
- [Lead Qualification](https://chatisto.com/raw/dictionary/lead-qualification.md): Understanding lead qualification, its importance in sales processes, methods, and best practices for identifying sales-ready prospects.
- [Sales Chatbots](https://chatisto.com/raw/dictionary/sales-chatbots.md): Understanding sales chatbots, their types, implementation strategies, and impact on sales processes and customer engagement.
- [Self-Service Support](https://chatisto.com/raw/dictionary/self-service-support.md): A comprehensive guide to self-service support systems, their implementation, benefits, and impact on customer experience.
- [Service Metrics](https://chatisto.com/raw/dictionary/service-metrics.md): Essential service metrics for measuring customer service performance, operational efficiency, and business impact across all touchpoints.

## Comparisons

Chatisto vs competitors comparison guides

- [Chatisto vs Chatbase](https://chatisto.com/raw/competitors/chatbase.md): How Chatisto and Chatbase stack up for AI chatbots and customer support
- [Chatisto vs Intercom - Affordable Alternative for Small Teams](https://chatisto.com/raw/competitors/intercom.md): Comparing Chatisto and Intercom for AI customer support. See why small teams choose Chatisto at $29/mo vs Intercom's $74+/seat pricing.

## Notes

- Chatisto is an AI customer support platform for small businesses: an AI agent trained on your website and docs, plus live chat and email in one shared inbox.
- Pricing: Free plan with 500 AI responses/month; Starter $29/month flat with 3,000 AI responses and up to 5 team members; Pro $90/month with 12,000 responses and up to 15 team members. No per-seat fees. 14-day free trial on paid plans.
- Key differentiators: hallucination guardrails (including link validation that catches made-up URLs), human handoff when the AI is not confident, flat pricing, and 5-10 minute setup.
- Integrations: WordPress, Shopify, HubSpot, Slack, and email.
- Best for: bootstrapped startups, small ecommerce stores, and small SaaS teams that want AI-handled support without enterprise pricing.