Understand Your Customers

Your customers are talking. Are you listening? Chatisto's analytics help you see what matters without drowning in data.

See the Big Picture

Your dashboard shows everything at a glance. No digging through menus or running complex reports. Just the numbers that matter, when you need them.

Compare time periods with a click:

• Last 24 hours
• Past 7 days
• This month
• Year over year

Spot trends instantly. See if you are improving or identify problems before they grow.

What You Can Track

Conversations Total chats started, completed, and missed. See your busiest days and quiet periods.

Customers New vs returning visitors. Track who needs help and how often they come back.

Messages Volume trends over time. Know when to expect spikes and plan accordingly.

Response Times How fast your team replies. First response time and average resolution time help you set customer expectations.

Chat Volume Charts Visual timeline showing busy periods. Plan staffing based on actual data, not guesses.

Active Hours Heatmap See exactly when customers reach out most. Darker colors = busier times. Optimize your team schedule accordingly.

Help Your Team Improve

Every operator gets their own performance dashboard:

• Conversations handled per day/week
• Average response time
• Customer satisfaction scores
• Resolution rate

Compare team members to identify top performers and find coaching opportunities. Spot training needs before they hurt customer experience.

Make Smarter Decisions

Stop guessing. Start knowing:

Staff Smarter Schedule your team based on real chat volume patterns, not intuition.

Fix Bottlenecks Long response times at certain hours? You will see it and fix it.

Prove ROI Show exactly how chat impacts customer satisfaction and conversions.

Plan Ahead Use historical data to predict busy seasons and prepare.

Simple, visual, and focused on what matters. No analytics degree required.