Email Management

The problem with separate tools

When your team has to switch between email and chat:

• Customer context gets lost between systems
• Response times slow down
• Work gets duplicated
• Important messages fall through the cracks

Our solution: Unified inbox

Chatisto brings email and chat together:

• One inbox - See and respond to emails alongside chat conversations
• Complete history - Access the full conversation history regardless of channel
• Consistent workflows - Apply the same assignment, tagging, and collaboration to email and chat

How it works

1. Connect your accounts - Add your support email addresses to Chatisto
2. Automatic routing - Incoming emails appear in your team inbox
3. Collaborate - Assign emails, add internal notes, and use saved responses
4. Respond - Reply directly from Chatisto with your email signature included
5. Track everything - Measure response times and other metrics across all channels

Key benefits

• Time savings - No more switching between tools
• Context preservation - See a customer's chat history when replying to their email
• Workload balancing - Distribute both email and chat among your team
• Unified metrics - Track performance across all communication channels
• Simplified training - Team members only need to learn one system

Email is still a critical channel for customer communication. Don't leave it disconnected from the rest of your support system.