Email Management
Handle email conversations alongside chat in one unified inbox.
Email Management
Connect your support email accounts to Chatisto and handle all customer communication in one place.
The problem with separate tools
When your team has to switch between email and chat:
- Customer context gets lost between systems
- Response times slow down
- Work gets duplicated
- Important messages fall through the cracks
Our solution: Unified inbox
Chatisto brings email and chat together:
- One inbox - See and respond to emails alongside chat conversations
- Complete history - Access the full conversation history regardless of channel
- Consistent workflows - Apply the same assignment, tagging, and collaboration to email and chat
How it works
- Connect your accounts - Add your support email addresses to Chatisto
- Automatic routing - Incoming emails appear in your team inbox
- Collaborate - Assign emails, add internal notes, and use saved responses
- Respond - Reply directly from Chatisto with your email signature included
- Track everything - Measure response times and other metrics across all channels
Key benefits
- Time savings - No more switching between tools
- Context preservation - See a customer's chat history when replying to their email
- Workload balancing - Distribute both email and chat among your team
- Unified metrics - Track performance across all communication channels
- Simplified training - Team members only need to learn one system
Email is still a critical channel for customer communication. Don't leave it disconnected from the rest of your support system.