Contact Management

Every conversation is an opportunity to build a relationship. Chatisto helps you know who's talking without juggling separate tools.

The problem with disconnected tools

Most businesses use chat for support but store customer information somewhere else. This creates friction:

• You answer the same question twice because you don't remember the first conversation
• Important details get lost between systems
• Your team wastes time hunting for context
• Customers feel like strangers even after multiple interactions

Our solution: CRM connected to chat

Chatisto includes a light CRM that works seamlessly with your conversations. No imports, no migrations, no learning curve—just customer context right where you need it.

Automatic contact creation

When someone starts a chat, a contact profile is created automatically. Email, name, company—whatever they share gets saved. No manual entry required.

Complete conversation history

Every message, every question, every interaction is right there in the contact profile. When a customer returns, you know exactly what they asked before.

What you can track

Contacts — One profile per person with all their details in one place

Conversation history — Every chat they've had with your team

Custom tags — Label contacts as VIP, Premium, Trial, or create your own categories

Custom properties — Add fields that matter to your business: plan type, company size, industry, or anything else

Activity timeline — See when they first reached out, what they clicked, and how the relationship has grown

Export to CSV — Take your data with you whenever you need it

Keep it simple

We built this because we needed it ourselves—not because we wanted to compete with Salesforce.

You won't find complex deal pipelines, automation workflows, or features you'll never use. Just the essentials:

• Who is this person?
• What have we talked about?
• What should I know before replying?

That's it. A CRM that helps you provide better support without getting in the way.