Custom Flows

Build conversation flows visually—no coding required. Chatisto's drag-and-drop flow builder lets you design everything from simple welcome sequences to complex support triage systems that route customers intelligently.

What you can build

Visual flows work for nearly any customer interaction:

Onboarding flows - Guide new users through setup with step-by-step messages, collect preferences, and trigger welcome actions

Support triage - Ask initial questions to categorize issues, route technical problems to engineers and billing questions to finance

Lead qualification - Capture contact info, ask qualifying questions, and automatically pass hot leads to your sales team

Appointment booking - Collect dates, times, and preferences through conversational buttons and inputs

How it works

Creating a flow takes minutes:

1. Drag nodes onto the canvas - Start with a trigger and add message, question, or button nodes
2. Connect with lines - Draw connections between nodes to define the conversation path
3. Configure each node - Add your text, set conditions, or pick actions
4. Test instantly - Use the live preview to walk through the flow before publishing

7 node types at your disposal

Mix and match these building blocks:

• Message nodes - Send text responses or announcements
• Question nodes - Collect text, email, or phone input from users
• Button nodes - Present quick-reply options for faster navigation
• Card nodes - Display rich content with images, titles, and action buttons
• Webhook nodes - Trigger external API calls to connect with your systems
• AI response nodes - Let your AI agent generate contextual replies
• Human handoff nodes - Seamlessly transfer to your support team when needed

Decision nodes use AI analysis to route conversations dynamically—sentiment, keywords, or any custom logic you define.

Debugging made easy

Every flow execution leaves a trace. See exactly what happened:

• Execution timeline - View each step a user took through your flow
• Node-by-node status - Check which nodes fired and which conditions were met
• Error visibility - Spot webhook failures or broken connections immediately
• Test mode - Run flows as different user types to catch edge cases

Build once, iterate quickly, and deploy with confidence. Your flows handle the routine work so your team can focus on conversations that actually need a human touch.