Custom Conversation Flows

Generic chatbots deliver generic results. With Chatisto's visual flow builder, you can design conversation pathways that adapt to user behavior, pages visited, or time on site, guiding customers through personalized journeys that achieve your business goals.

Design Conversations That Convert

Your website visitors have different needs and arrive with different intentions. With Chatisto's custom conversation flows, you can:

• Create branching dialog trees that adapt to visitor responses
• Design different experiences based on visitor behavior or attributes
• Build qualification sequences that identify high-value prospects
• Craft guided product discovery journeys that boost conversions

Key Features

Visual Flow Builder

Our intuitive drag-and-drop interface makes it easy to build complex conversation paths without coding. Connect nodes, add conditional logic, and visualize the entire customer journey.

Conditional Logic

Create experiences that adapt to what your visitors say and do. Branch conversations based on responses, user data, or external triggers.

AI + Human Handoff Conditions

Set precise conditions for when AI handles the conversation and when to bring in your team. Create smooth transitions that maintain context and customer satisfaction.

Templates and Blueprints

Start with pre-built conversation flows for common scenarios like lead qualification, product recommendations, or appointment scheduling. Customize to match your specific needs.

Beyond Simple Chatbots

Unlike basic rule-based chatbots, Chatisto's conversation flows can:

1. Personalize at scale by combining AI with carefully designed conversation paths
2. Integrate with your business processes through webhooks and API connections
3. Evolve over time as you analyze performance and optimize conversion paths
4. Blend automated and human interactions seamlessly within the same conversation

Case Study: Real Estate Agency

A real estate agency implemented custom conversation flows to qualify property inquiries. Their solution:

• Used conditional logic to segment buyers vs. sellers vs. renters
• Collected key information through structured conversation paths (budget, location preferences, timeline)
• Automatically scheduled viewings for qualified leads
• Routed high-value prospects to specific agents based on specialization

Results: 43% increase in qualified leads, 28% reduction in wasted agent time, and a 35% boost in conversion rate from website visitor to client.

With Chatisto's custom conversation flows, you transform simple chat interactions into strategic customer journeys that drive measurable business results.