Conversation Scenarios

Build sophisticated AI support scenarios without code. Chatisto's visual flow builder lets you design intelligent conversation logic with decision nodes, RAG integration, and smart routing to create support experiences that handle complex customer inquiries automatically.

Intelligent Support Flows

Create AI-powered support scenarios that adapt to customer needs in real-time. With Chatisto's scenario builder, you can:

• Design multi-step AI conversation flows with visual nodes
• Add decision points that route conversations based on AI analysis
• Integrate your knowledge base with RAG (Retrieval Augmented Generation)
• Handle edge cases like unsupported products or missing information
• Automatically route to human support when needed

Key Features

Visual Flow Builder

Build complex AI support logic with an intuitive node-based interface. Connect AI agents, add decision nodes, and visualize your entire support flow at a glance. Each node represents an AI action or decision point in your conversation.

AI Decision Nodes

Let AI analyze customer responses and automatically route conversations. Decision nodes evaluate context and determine the best path forward—whether that's answering directly, gathering more information, or escalating to human support.

RAG Integration

Connect your AI agents to your knowledge base with built-in RAG support. Your AI can retrieve relevant information from your documentation, product specs, or support articles to provide accurate, context-aware responses.

Smart Routing

Define precise conditions for AI handling versus human handoff. Your scenarios can automatically detect when a customer needs human assistance—like unsupported products, complex issues, or high-value opportunities—and route accordingly.

Purpose-Built for AI Support

Unlike traditional rule-based chatbots, Chatisto's AI scenarios:

1. Understand context using natural language processing instead of keyword matching
2. Learn from your data by connecting to your knowledge base through RAG
3. Make intelligent decisions about routing and responses without rigid rules
4. Scale effortlessly as AI handles the complexity while you design the logic